22 Bet Privacy Policy

01 Who We Are

22 Bet is an online gaming and betting platform operating at https://22-bet.live. We are the data controller responsible for the personal information you provide when you register and use the 22 Bet platform. This Privacy Policy applies to all users of the 22 Bet website and mobile application.

When we refer to "22 Bet", "we", "us", or "our" in this policy, we mean the 22 Bet platform and the team responsible for operating it. When we refer to "you" or "your", we mean any person who visits, registers on, or uses the 22 Bet platform in any capacity.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and 22 Bet.

02 Data We Collect

22 Bet collects personal data in two ways: information you provide directly to us, and information we collect automatically when you use the platform.

Information you provide directly:

• Your full name and date of birth, provided during account registration.
• Your mobile phone number, used for account login and OTP verification.
• Your mobile wallet details (bKash, Nagad, or Rocket number) for processing deposits and withdrawals.
• Identity documents such as a National ID card or passport, if requested for verification purposes.
• Any information you share with our support team via live chat or email.

Information collected automatically:

• Your IP address and approximate geographic location.
• Device type, operating system, and browser information.
• Pages visited, time spent on the platform, and navigation patterns.
• Game history, bet amounts, and session duration.
• Cookie data and session identifiers.

03 How We Use Your Data

22 Bet uses your personal data for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, and managing your login credentials.
• Transaction processing: Handling deposits and withdrawals via your registered mobile wallet, and maintaining accurate financial records.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support service.
• Security and fraud prevention: Detecting and preventing unauthorised account access, duplicate accounts, and fraudulent transactions.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying any self-imposed limits you have set.
• Legal compliance: Meeting our obligations under anti-money laundering regulations and responding to lawful requests from regulatory authorities.
• Platform improvement: Analysing usage patterns to improve the design, performance, and features of the 22 Bet platform.
• Marketing communications: Sending you information about promotions and bonuses — only if you have opted in to receive them. You can opt out at any time.

We do not use your personal data for any purpose not listed above without first obtaining your explicit consent.

04 Legal Basis for Processing

Every time 22 Bet processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing is necessary to fulfil our obligations to you under the Terms and Conditions — for example, processing your deposits and withdrawals.
• Legal obligation: Processing is required to comply with applicable laws — for example, retaining transaction records for anti-money laundering purposes.
• Legitimate interests: Processing is necessary for our legitimate business interests — for example, fraud detection and platform security — provided those interests do not override your rights.
• Consent: For optional processing such as marketing communications, we rely on your explicit consent, which you can withdraw at any time.

05 Sharing Your Data

22 Bet does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: We share your mobile wallet number with bKash, Nagad, or Rocket solely to process your transactions. These providers have their own privacy policies and are bound by their own data protection obligations.
• Identity verification providers: If we need to verify your identity, we may share your documents with a third-party verification service. This is done securely and only when necessary.
• Regulatory authorities: We may be required by law to share certain data with regulatory or law enforcement authorities. We will only do so when legally compelled and will inform you where permitted by law.
• Platform service providers: We use trusted third-party providers for services such as hosting, analytics, and customer support tools. These providers are contractually bound to process your data only on our instructions and to keep it secure.

06 Cookies and Tracking

22 Bet uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options.
• Analytics cookies: Help us understand how players use the platform so we can improve it. We use anonymised analytics data only — individual users are not identified.

We do not use third-party advertising cookies or tracking pixels. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the 22 Bet platform.

07 Data Security

Protecting your personal data is a top priority at 22 Bet. We implement the following security measures to keep your information safe:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage of sensitive data including passwords and payment details.
• Access controls that restrict which staff members can view personal data, based on their role.
• Regular security audits and penetration testing of our platform infrastructure.
• Automated monitoring systems that detect and alert us to suspicious access patterns.
• Two-factor authentication options for player accounts to add an extra layer of protection.

Despite these measures, no online platform can guarantee 100% security. If you suspect that your account has been compromised, contact the 22 Bet support team immediately and change your password. We will investigate and take appropriate action as quickly as possible.

08 Your Rights

As a 22 Bet player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

09 Data Retention

22 Bet retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by law. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your account plus two years after closure.
• Transaction and financial records: Retained for five years from the date of the transaction, in line with anti-money laundering regulations.
• Device and IP data: Retained for 12 months and then automatically deleted.
• Support communications: Retained for two years from the date of the last interaction.
• Marketing consent records: Retained for as long as you remain opted in, plus one year after you opt out.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account before the retention period expires, we will delete all data that we are not legally required to retain.

10 Changes to This Policy

22 Bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page and notify registered players via their registered mobile number or through an in-platform notification.

We encourage you to review this Privacy Policy periodically. Continued use of the 22 Bet platform after any changes to this policy constitutes your acceptance of the updated version. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 22 Bet handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.